Privacy Policy

Spinbet Online Casino — Privacy Policy

Effective Date and Scope

This Privacy Policy governs the collection, processing, storage, and disclosure of personal data by Spinbet, an online casino brand operated under a gaming licence issued by the Curacao Gaming Authority. This policy applies to all users who access or interact with the Spinbet platform, including individuals who register accounts, make deposits, participate in casino games, claim bonuses, or otherwise engage with any service offered through the Spinbet website and associated mobile applications. By accessing our platform and using our services, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. Spinbet is committed to handling personal information responsibly, transparently, and in accordance with applicable data protection principles, including those relevant to Australian users under the Privacy Act 1988 (Cth) and the Australian Privacy Principles contained therein.

1. Who We Are

Spinbet is an online casino brand licensed under the jurisdiction of Curacao, operating under the regulatory oversight of the Curacao Gaming Authority. As a data controller, Spinbet determines the purposes and means by which personal data collected through its platform is processed. We are committed to ensuring that all data handling practices comply with applicable legal obligations, including those pertaining to anti-money laundering, know your customer procedures, responsible gambling, and consumer data protection. If you have any questions regarding this policy or our data practices, you may contact our dedicated privacy and compliance team through the official contact channels listed on our website.

2. Information We Collect

Spinbet collects personal data from users through various means throughout the lifecycle of their relationship with our platform. The categories of personal data we collect include, but are not limited to, the following:

• Registration data, including full legal name, date of birth, residential address, nationality, email address, and telephone number provided during account creation
• Government-issued identification documents such as passports, national identity cards, or driver’s licences submitted for identity verification purposes
• Payment and financial information, including bank account details, credit or debit card information, e-wallet account identifiers, and transaction histories
• Source of funds documentation and financial statements required to satisfy anti-money laundering and responsible gambling obligations
• Technical data including IP addresses, device identifiers, browser types, operating system information, session durations, and clickstream data
• Cookie data and tracking identifiers used to monitor platform usage, personalise content, and measure marketing campaign performance
• Communications data, including records of correspondence between users and our customer support team, including live chat transcripts and email exchanges
• Responsible gambling data, including self-exclusion requests, deposit limits, session time limits, and any disclosures made in connection with problem gambling support

3. How We Collect Your Information

Personal data is collected through multiple channels and mechanisms. We collect information directly from you when you complete our registration form, verify your identity, make a deposit or withdrawal, contact our support team, or participate in promotional activities. We also collect technical data automatically through the use of cookies, web beacons, server logs, and similar tracking technologies when you visit or interact with our platform. In certain circumstances, we may receive information about you from third-party sources, including identity verification service providers, payment processors, credit reference agencies, fraud prevention databases, and publicly available sources, where such collection is necessary to fulfil our legal and regulatory obligations.

4. Purposes for Which We Use Your Data

Spinbet processes personal data for specific, lawful, and legitimate purposes. The primary purposes for which we use your data are as follows:

• Account management, including creating and maintaining your player account, processing login requests, and facilitating access to our gaming services
• Identity verification and KYC compliance, to confirm the identity of users, verify age eligibility, and ensure that our services are not accessed by individuals in restricted jurisdictions
• Payment processing, including facilitating deposits, withdrawals, and the management of financial transactions associated with your account
• Anti-money laundering compliance, including monitoring transactions for suspicious activity, conducting enhanced due diligence where required, and reporting obligations under applicable AML legislation
• Fraud detection and prevention, including analysing behavioural patterns, cross-referencing data against fraud prevention databases, and identifying account misuse or irregular activity
• Marketing communications, including sending promotional offers, bonus notifications, and personalised content where you have provided consent or where we have a legitimate interest in doing so
• Responsible gambling obligations, including monitoring player behaviour for indicators of problem gambling, enforcing self-exclusion requests, and complying with player protection requirements
• Legal and regulatory compliance, including retaining records as required by law, responding to regulatory enquiries, and fulfilling obligations under Curacao gaming licence conditions
• Customer support, including responding to queries, resolving disputes, and improving the quality of our services based on user feedback
• Platform improvement and analytics, including analysing user behaviour to enhance platform functionality, optimise user experience, and develop new features

5. Legal Basis for Processing

Spinbet processes personal data on the following legal bases:

• Performance of a contract, where processing is necessary to provide the services you have requested and to manage your account
• Compliance with a legal obligation, where processing is required to meet our obligations under anti-money laundering laws, gaming regulations, and tax legislation
• Legitimate interests, where processing is necessary for fraud prevention, platform security, and the improvement of our services, provided such interests are not overridden by your rights
• Consent, where you have explicitly agreed to receive marketing communications or to the use of non-essential cookies

6. Sharing of Personal Data

Spinbet may disclose your personal data to third parties in the following circumstances:

• Payment service providers and financial institutions, to facilitate the processing of deposits and withdrawals and to manage financial transactions securely
• Identity verification and KYC partners, including third-party providers who assist in verifying the identity, age, and eligibility of our users
• Fraud prevention and AML screening agencies, including providers of sanctions screening, politically exposed persons databases, and adverse media monitoring services
• Regulatory and law enforcement authorities, including the Curacao Gaming Authority and any other relevant government bodies or agencies where disclosure is required by law or court order
• Responsible gambling support organisations, where referral or data sharing is necessary to provide assistance to users who have indicated problem gambling behaviour
• Technology and infrastructure providers, including cloud hosting services, cybersecurity providers, and platform development partners who process data on our behalf under binding data processing agreements
• Corporate affiliates and successors, in the event of a merger, acquisition, or restructuring of our business operations, subject to appropriate safeguards

Spinbet does not sell personal data to third parties for commercial purposes. All third-party data processors are contractually required to handle personal data in a manner consistent with this policy and applicable data protection standards.

7. International Data Transfers

As an operator licensed in Curacao and serving users in Australia, Spinbet may transfer personal data across international borders. Where such transfers occur, we take appropriate steps to ensure that your data is protected to a standard equivalent to that required under Australian privacy law. These measures may include the use of contractual data protection clauses, ensuring recipient countries maintain adequate data protection frameworks, and conducting transfer impact assessments where applicable.

8. Data Retention

Spinbet retains personal data for as long as is necessary to fulfil the purposes outlined in this policy, or as required by applicable legal and regulatory obligations. In general, account data and transactional records are retained for a minimum period of five years following the closure of an account, in compliance with anti-money laundering legislation and gaming licence requirements. Technical logs and cookie data may be retained for shorter periods as determined by operational necessity. Where data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule.

9. Your Rights as a Data Subject

Users of the Spinbet platform have the following rights in relation to their personal data:

• The right to access personal data held about you, including the right to request a copy of the information we process
• The right to request correction of inaccurate or incomplete personal data
• The right to request deletion of your personal data, subject to our legal and regulatory retention obligations
• The right to restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its use
• The right to object to processing carried out on the basis of legitimate interests, including direct marketing
• The right to withdraw consent at any time where processing is based on your consent, without affecting the lawfulness of prior processing
• The right to lodge a complaint with a relevant supervisory authority where you believe your data protection rights have been infringed

To exercise any of these rights, please submit a written request through the official contact channels available on the Spinbet website. We will respond to all valid requests within a reasonable timeframe in accordance with applicable law.

10. Cookie Policy

Spinbet uses cookies and similar tracking technologies on its platform to enhance functionality, analyse performance, and deliver a personalised user experience. Cookies are small text files stored on your device when you visit our website.

• Essential cookies are required for the operation of our platform and cannot be disabled without affecting core functionality, including session management, login authentication, and security features
• Analytical cookies are used to collect aggregated data on how users interact with our platform, including page views, session lengths, and navigation patterns, which we use to improve platform performance and user experience
• Marketing and preference cookies may be used to deliver targeted promotional content and to remember your preferences across sessions, subject to your consent

You may manage your cookie preferences through the cookie consent tool available on our platform or through your browser settings. Please note that disabling certain cookies may affect the functionality of the Spinbet platform.

11. Security of Personal Data

Spinbet employs industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include data encryption in transit and at rest, access controls, multi-factor authentication for administrative systems, regular security audits, and staff training on data protection obligations. Despite these measures, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights, we will notify affected users and relevant authorities in accordance with applicable legal requirements.

12. Responsible Gambling and Data Use

Spinbet takes its responsible gambling obligations seriously. Personal data collected through your use of our platform may be used to monitor for signs of problem gambling behaviour, to enforce responsible gambling tools such as deposit limits and self-exclusion, and to refer users to support services where appropriate. Data processed for responsible gambling purposes is handled with strict confidentiality and is not used for marketing or commercial purposes.

13. Minors

Spinbet does not knowingly collect personal data from individuals under the age of eighteen years. Our platform is strictly intended for adults of legal gambling age. If we become aware that a minor has provided personal data or accessed our services, we will take immediate steps to delete that information and close the associated account.

14. Changes to This Privacy Policy

Spinbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or regulatory requirements. Any material changes will be communicated to users through a notice on our platform or via email prior to the changes taking effect. Continued use of the Spinbet platform following notification of changes constitutes acceptance of the revised policy. We encourage users to review this policy periodically to stay informed of how we protect their personal data.

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws applicable to Spinbet’s operations under its Curacao gaming licence, as well as any applicable Australian privacy legislation affecting the rights of Australian users. Any disputes arising in connection with this policy shall be subject to the dispute resolution procedures outlined in our Terms and Conditions.